Culture and Conduct in the COVID-19 environment: Practical considerations and insights

The lockdown has presented numerous challenges to the financial services industry. While considerations such as liquidity and prudential soundness will (understandably) have been top of mind for investment managers at the outset, the cultural and conduct implications of the ‘new’ operating environment should not and cannot be ignored.

This session will cover:

• Regulatory expectations
• How to maintain institutional culture in a remote working environment
• Governance considerations
• Identifying and managing new or heightened conduct risks
• Use of technology as an enabler
• Communication, training and awareness
• ESG and broader societal expectations